By accessing and using the services of LubeVan Mobile Auto Services Inc, I hereby accept and agree to be bound by the terms and conditions of this agreement.
APPOINTMENTS, CANCELLATIONS, & RESCHEDULING
I understand and agree that should I need to cancel, reschedule or otherwise be unavailable for my service appointment in circumstances where less than 24-hours notice is provided, that a cancellation fee of $39.99 (Cancellation Fee) will be billed to my account or credit card. Should our technician already be on site or on route to my service appointment, and additional $19.99 (Late Fee) will be billed to my account or credit card.
Should circumstances arise where my vehicle is unavailable for service, or I am unreachable upon arrival of my designated technician, a late fee of $19.99 (Late Fee) will apply immediately. Should I remain unreachable my appointment will be cancelled 15-minutes after the scheduled appointment time with the full Late Fee and Cancellation Fee payable to LubeVan Mobile Auto Services. Refunds for cancelled, rescheduled, or missed appointments will be issued in the form of account credit unless otherwise authorized by management. Refund processing fees may apply.
ACCESS, PREPAREDNESS & PERMISSIONS
I understand and agree to have my vehicle prepared for service 15-minutes prior to my scheduled service appointment. I understand that the term “prepared for service” constitutes parking my vehicle in a safe, low-traffic location with the vehicle's engine and hood facing outward, unobstructed, and easily accessible.
Regarding Tire Change or Installation: I understand that, in accordance with Ontario Occupational Health and Safety, LubeVan Mobile Auto Services Inc. technicians will not retrieve my wheels and tires from any structure (garage, shed, etc) nor will they retrieve them from a shelf or storage rack. I understand and agree that it is my responsibility to have my wheels and tires nearby (within 3 meters), or inside my vehicle at the time of my appointment. I understand that failure to prepare my tires for installation could result in cancellation of my appointment and any associated fees.
I understand that LubeVan Mobile Auto Services Inc. provides their services exclusively on locations where they have the consent of the property owner or manager to operate. I agree to have arranged all necessary permissions required to service my vehicle in the location it will be parked at the time of my appointment. I understand that failure to arrange these permissions may result in LubeVan Mobile Auto Services being removed from the service location mid-service, potentially rendering my vehicle disabled. Service visit fees will apply should this be the case.
DISTRIBUTION OF KEYS
I hereby understand and agree that my vehicle keys shall only be distributed to the individual who provides them to the technician. I understand that I will not have access to the interior of my vehicle while it is being serviced and while the keys are in the possession of the technician.
I understand and agree that LubeVan Mobile Auto Services Inc. takes no responsibility for valuables or other personal property stored inside my vehicle while it is being serviced. I understand that my technician will be working underneath and around the car, and my belongings will not be supervised at any time. I understand that it is my responsibility to ensure valuables and personal property have been removed from my vehicle prior to service.
I understand and agree that unless otherwise requested by the vehicle owner, LubeVan Mobile Auto Services Inc. will service my vehicle in accordance with the vehicle’s manufacturer requirements. This includes the use of specified oils and filters as they are applicable to various manufacturer guidelines and standards. I understand and acknowledge that should I request my technician utilize a lower grade of oil or part than recommended by the vehicle manufacturer, that I am responsible for any immediate and or future ramifications such as premature engine wear from the use of conventional oil in a vehicle requiring synthetic oil.
I hereby understand and agree that all vehicles powered by internal combustion engines consume some quantity of engine oil by design, and that engine oil levels should be monitored at regular intervals by the vehicle owner. I understand that LubeVan Mobile Auto Services Inc. does not make any estimations concerning oil consumption rate when providing oil change service interval recommendations.
I hereby understand and agree as the owner or lessor of the automobile receiving service that it is my responsibility to ensure the aforementioned automobile is receiving the necessary service as recommended by the company’s technician as well as the vehicle manufacturer.
WARRANTIES & LIABILITY
I understand and agree that LubeVan Mobile Auto Services Inc does provide a limited warranty on some parts and all services provided by LubeVan technicians for a period of six months from the most recent service date. I understand that this limited warranty applies to workmanship only, any warranties on auto parts exclusively apply where a warranty has been communicated in writing at the time of purchase.
I understand that this limited warranty applies strictly to defects in materials or workmanship during the limited warranty period which is six months from the date which the service was performed. Some parts such as automotive batteries and tires may have longer limited warranty periods as offered by the manufacturers, and LubeVan Mobile Auto Services does not accept any liability for honouring these warranties.
I understand the LubeVan limited warranty guarantees that I (the customer) will be compensated for any damages or expenses incurred as a result of my use of LubeVan Mobile Auto Services Inc.’s services should it be determined by an officer of LubeVan Mobile Auto Services Inc. that the damages are a result of failure, negligence, or defect in workmanship on part of LubeVan Mobile Auto Services or it's employees. LubeVan Mobile Auto Services Inc. reserves the right to determine the nature of the compensation and reserves the right to repair any damages prior to offering any compensation or refund. I understand and agree that LubeVan Mobile Auto Services Inc. accepts no liability for any damages beyond those which the officer(s) of LubeVan Mobile Auto Services Inc. deems as direct and reasonable.
REFUSAL OF SERVICE
I understand and acknowledge that LubeVan Mobile Auto Services Inc. maintains the right to refuse service to any individual who is rude to our staff, has outstanding unpaid invoices with the company, requests service on a vehicle the company’s staff deems to be unsafe, requests service in any location that the company’s staff deems to be inappropriate or unsafe, or is otherwise in violation of any of the aforementioned terms of service.